| Executive Director - Michael
Benner |
|
Common
Symptoms of Dysfunction
If
you recognize one or more of the problems on this list, we can provide
the Executive Coaching, 360-degree Feedback, and Training Seminars
needed to repair the dysfunction.
-
Either/or,
black or white thinking; oversights and irrational decisions.
-
Sense
of superiority or entitlement.
-
Micro-managment
and need for authoritarian control.
-
Excessive
blame and failure to accept personal responsibility.
-
Unethical
behavior.
-
Resistance
to constructive criticism.
-
Refusal
to admit mistakes.
-
Difficulty
managing frustration, irritation, and anger.
-
Avoidance
or denial of negative feelings.
-
More
attention is paid to competing with coworkers than competitors
or meeting customers needs.
-
Focus
on the future instead of the present.
-
Workaholic
who is indifferent to their work.
-
One-way
interest in others — limited to what they can do
for you.
Common Traits of High-Functioning
-
New
attitudes and behavior —
direct, honest, trusting, open to influence and change, eager
to improve, and committed to the success of everyone concerned.
Positive mental attitude is goal-oriented ("Begin with
the end in mind"), views problems as opportunities
to learn, and is dedicated to the spirit of continual improvement
(kaizen).
-
Motivation
— Profit is only the appearance of success. Motivation
must include the pursuit of excellence in quality and service
at all levels; development of a fulfilling and rewarding work
environment; and opportunities to enjoy the sense of personal
pride and accomplishment in a job well-done.
-
Empowerment
— Delegating authority and autonomy as well as responsibility
to those closest to product success and customers. Driving power
down creates upward growth. Leadership begins with, “How
can I help you?”
-
Recognition
— both financial and psychological, individual and teams
that contribute to success.
-
Ethics
— Clear expectations consistently supported and enforced.
-
Communication
— Clear performance goals and job descriptions.
-
Diversity
— at all levels: race, age, gender, ethnicity,
skill sets, points of view, etc.
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